H.O.P.E., Helping Our People Everywhere complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, gender identification or sexual orientation. H.O.P.E., Helping Our People Everywhere does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, gender identification or sexual orientation.
H.O.P.E., Helping Our People Everywhere:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
Qualified sign language interpreters
Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free (no cost) language services to people whose primary language is not English, such as:
Qualified interpreters
Information written in other languages
If you need these services, contact H.O.P.E., Helping Our People Everywheredirectly or TTY users call 711.
If you believe that H.O.P.E. Care Management has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, sex, disability, gender identification or sexual orientation, you can file a grievance with:
You can file a grievance by mail, fax or email. If you need help filing a grievance, H.O.P.E., Helping Our People Everywhere Customer Service is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
(800) 368-1019, (800) 537-7697 (TDD)
Complaint forms are available at: hhs.gov/ocr/office/file/index.html.
English: ATTENTION: If you speak English, language assistance services, at no cost, are available to you. Call (800) 826-2862 (TTY: 711).
Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (800) 826-2862 (TTY: 711).
