When It Comes to Your Health, Only the Best Will Do Picture

When It Comes to Your Health, Only the Best Will Do

Guaranteeing Prompt Access to Care from Reputable Medical Providers Picture

Guaranteeing Prompt Access to Care from Reputable Medical Providers

International Patient Navigation

Whether you’re seeking international medical tourism or in need of medical treatment in the United States, H.O.P.E. Care management can help! Hiring a U.S.-based care manager can be beneficial in coordinating medical treatment / surgery in the United States, as we can navigate the complexities of the U.S. healthcare system and provide personalized assistance throughout the process. Here are several ways our U.S.-based care manager team can contribute to coordinating care in the United States…
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Patient Assistance Programs

At H.O.P.E Patient Concierge, we understand how overwhelming it can be to manage treatment costs and access critical healthcare services. Our Patient Navigation Program is designed to support patients through every step of their healthcare journey—removing barriers and connecting them with the help they need…
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International Patient Advocate & Concierge Navigation

Have you or a loved one been diagnosed with a serious illness?

Do you need guidance for your medical needs or prevention or for your loved one?

Do you need help accessing quality services at home, scheduling appointments, having proper follow through and keeping track of all details of your case?

If so, then you need a true Patient Advocate! Whether you or a loved one, are facing a serious diagnosis or condition, navigating the complex healthcare environment may be challenging.  We take on the burden of these time sensitive challenges, quickly delivering the resources and access you need. Allow us to serve as your personal health advocate.

Assisting Patients with Access to Quality & Most Cost-Effective Medical Services and/or Treatments

At H.O.P.E., Helping Our People Everywhere, we take on the burden of these care challenges and provide you with the resources and access you need ASAP! We serve as your personal health advocate and provide the guidance you need whether abroad or in need of care coordination within the United States.

If you’re caught in the trap of overthinking and constantly worrying about the well-being of a family member, enlisting the services of a professional international patient navigator can provide you with the reassurance you need for effective care coordination. Whether you reside nearby or at a distance, a patient navigator enables families to consult with specialists who can maximize insurance utilization and assist in navigating diverse care choices. We assist international families in adapting, managing and finding care solutions with the client’s health and safety as our top priority.  Navigating health care systems and coordinating the best resources to provide your medical needs is our top priority!

As patient care navigators, we evaluate the physical, psychological, and social needs of patients, design personalized care plans, facilitate the coordination of services and resources, monitor patient progress, and deliver education and support to both the patient and family.

Creating a Proactive Aging in Place Strategy 

Engaging a professional international care navigator offers the advantage of a proactive aging-in-place strategy. With over 20 years experience in care coordination and Patient Navigation certifications, our care management team foresighted and prudent approach provides an additional level of expert care, mitigating the potential for avoidable hospitalizations.

International Patient Navigation

Whether you’re seeking international medical tourism or in need of medical treatment in the United States, H.O.P.E. Care management can help! Hiring a U.S.-based care manager can be beneficial in coordinating medical treatment / surgery in the United States, as we can navigate the complexities of the U.S. healthcare system and provide personalized assistance throughout the process.

patient advocate care management geriatric patient navigation service

Geriatric Care

In close collaboration with families, our highly skilled team provides guidance during times of uncertainty. We educate families of their loved one’s health care rights and options in a supportive, unbiased way. Our expertise enables families to make well-informed decisions and take actions that ensure the delivery of high-quality care and an improved quality of life for their loved ones.

Executive Physicals

Early Detection and Prevention: By conducting comprehensive screenings and assessments, executive physicals aim to detect health issues at an early stage when they are more easily treatable. This proactive approach to health care can help prevent the development of chronic diseases and reduce the risk of serious complications in the future.

Frequently Asked Questions

Do any of your providers accept my local insurance?

It depends. If you send us a copy of your insurance card, front and back, with your medical record, we can certainly look into the coverage you may have while here. You can also contact your insurance and ask them what are the requirements to cover your service. At times, if the service/treatment is not available in your home country, they cover, depending on your policy. You can always confirm with them directly and they will let you know the details. Many times, we have seen patients pay for service here and bring a reimbursement form, which our provider will fill out, and then you can go back to your insurer and get reimbursed for that service/treatment, however we ask that you confirm this information with your insurance company and we recommend that they also confirm this in writing to you, unless your policy dictates this reimbursement.

Should I book my travel and then contact you?

No, unless it's an emergency and at that point, we advise you call 911 (or your nearest hospital/ambulance) in your own home country and get stabilized before traveling. If it is not an emergency, we advise you get your medical records together and send to us asap. You can contact us immediately and advise us of your case with the records and we can act quickly to advise you on next steps. Then you can book travel more efficiently, not wasting time and resources, by contacting us first before making travel arrangements.

I feel very confused. I have seen 3 specialists and they all recommend a different treatment. What should I do?

This is a very common question. We suggest following up with all specialists and asking what other option(s) besides the one they have provided you with are available for your particular case. Tell them to think outside the local area in which you are in, what would be all options for your case. Many times, they may not offer you a treatment option simply because it's not available in your country.

Another reason could be that you are seeing a specialist who knows her/his particular area of expertise, however the doctor should also share with you if there are other options outside her/his specialty which you should consider consulting with for treatment option(s).

Also, ask what do the studies say are the outcomes of the particular treatment they are recommending, what are the side effects and the risks associated with their recommendation? Statistics of success? We would even ask for those studies/journals and you ready them for yourself and educate yourself. Lastly, we suggest getting 2nd, 3rd or even 4th opinions and then make a more informed decision.

Why do I have to fill out the registration and sign the consent form?

Here in the U.S., we have to abide by HIPAA law which is to protect patients and their confidential information. Without this form, we cannot assist you.

Do we pay H.O.P.E. for the services we receive? Who do we pay for services?

Patient is responsible for making payments for all tests and services directly to each provider(s) where the patient/client is being seen. We are not held responsible for collecting anything. We provide the client with an estimate or cost, which we receive from the provider, however the provider collects the funds from the client. We do not handle any funds.

If for any reason, the patient has left the provider without paying, it is the responsibility of the patient to ensure payment is made immediately. If you do not make payment, bills will be sent to you directly, depending on the hospital/doctor procedures on how long this may take. Patient makes those payments directly to the provider/facility as indicated on the relevant invoice.

If you for any reason end up in an emergency situation and check into a hospital, it is a separate charge from any provider we work with and you will deal with the hospital directly. Their charges are exuberant and if you have no insurance, they usually will stabilize a patient and still ask for your insurance or a deposit to continue any treatment or service. We have absolutely nothing to do with hospital institutions and how they charge or their costs. We can try to assist with your case regardless in advocating for you, however it is up to total discretion of hospital on what their charges are.

Form of Payment accepted at our network of provider’s office is USD currency, cash or credit card. If using a credit card, it is your responsibility to call your bank and advise them of your travel in advance and advise them of the $ quantities (even if estimates) to be paid out to providers here in the U.S. We advise that you carry if possible more than 1 credit card in order to have a back up when making payment to our network of provider(s).

How We Can Help You

Wellness-Focused Preventive Care

Preventative care management with HOPE Concierge Services in South Florida and International Services.

patient assistance program for cancer treatment

Patient Assistance Program

Navigating your healthcare journey while dealing with a debilitating illness can be overwhelming, but it doesn't have to be that way. Over the years, H.O.P.E. Care Management has explored many avenues of Financial Aid, Patient Assistance Programs, and Grants.

Mental Health Support Services​​

Mindfulness practices can help relieve stress, improve sleep, and reduce chronic pain, blood pressure and symptoms of heart disease. It also has the power to change the way your brain functions. Studies have found that activities such as meditation and yoga increase the number of signaling connections in the brain and provide better control over processing pain and emotions.

We are here as advocates, educators, and facilitators, dedicated to supporting you with care and compassion.

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Testimonials