We work quickly with every appointment, however it really depends on the complexity of your case and the service needed. We are known to confirm appointment(s) as soon as same day, however this would be for a diagnostics test or a consultation, however if your case is a rare case or very complex case, then it may take more time but usually we would work for the same week.

The key to expediting your appointment(s) is that you send us a copy of your medical records. Why? because this avoids a waste of time by us expediting your appointment and when you get here, if you don't have records, your appointment will not be as effective, meaning if a test is missing or a report is missing, you may need to get it done again which means more $ and delays in getting a proper recommendation by specialist.

The Founder believes in helping people in their tough times and for years, we did not charge. We continue to not let a fee stop a patient from contacting us and us helping them.

Every case is not the same so we may not charge depending on the need. We have a staple one time fee of $385USD which takes care of a one time evaluation of your case and set up of appointments, etc.

H.O.P.E. is a not a charity/NGO organization nor a non-profit company. We have other avenues to maintain our business.

Please note that we do not charge NGO/Foundation referred patients. Their fee will be waived always, please let us know which foundation or support organization referred you.

Yes absolutely! we try our very best to keep you outside of a hospital for services which can be accessed through an outpatient center, because their costs are usually exuberant. Here in the U.S., hospitals get the right to charge patients up to 10X more than an outpatient center simply because they have a big overhead (costs to maintain the hospital) thus they pass those exuberant costs onto the patient and are justified to charge so. For example, a simple diagnostic test can cost up to 10X less in an outpatient center vs. a hospital and the quality are at par and at times, superior to a hospital but yet and still they are justified in charging so much more. Same goes for any other treatment. Many patients do not know this information and get caught paying exuberant amounts for routine services.

Whether you are the patient or you are caring for family and parents who is faced with a serious diagnosis or condition, navigating the complex U.S. healthcare environment can be challenging. We take on the burden of these challenges to deliver the resources and access you need when you need them. However, even before providing you with options here in the U.S., we would assess which specialist(s) and/or treatment(s) is available in your country. We always provide you with options at home first and then also options here in the U.S. Based on our experience and knowledge of what's available in your country, we can guide you. If you do not have a particular service/treatment optimally available, then we provide you with our services here which are:

• Serve as your personal health advocate
• Access to have your case reviewed by specialists to guide you. Specialist Second Opinion: we have standing relationships with specialists, which enables us to connect individuals with quality treatment options for a specific medical need.
• Organize and expedite your appointment(s).
• Access to great discounts to cost for service(s) and treatment(s).
• Medical Record Management: As appropriate and with patient consent, we will gather, organize, and transfer relevant medical records in advance of an expedited appointment.
• Access to all your medical records.
• We communicate with your medical team(s), home country and abroad, have them kept abreast of your case.
• We assist patients with understanding their medical options, their bills and their care.
• We liaise with your insurance company, when permitted, to access authorization(s), coverage details.
• We attend appointments and follow-up with patient, a patient navigator, when needed.
• Provide assistance with travel coordination from hotel discounts, transportation, etc.
• Provide solutions to healthcare challenges.
• Provide health and wellness service options.

Patient is responsible for making payments for all tests and services directly to each provider(s) where the patient/client is being seen. We are not held responsible for collecting anything. We provide the client with an estimate or cost, which we receive from the provider, however the provider collects the funds from the client. We do not handle any funds.

If for any reason, the patient has left the provider without paying, it is the responsibility of the patient to ensure payment is made immediately. If you do not make payment, bills will be sent to you directly, depending on the hospital/doctor procedures on how long this may take. Patient makes those payments directly to the provider/facility as indicated on the relevant invoice.

If you for any reason end up in an emergency situation and check into a hospital, it is a separate charge from any provider we work with and you will deal with the hospital directly. Their charges are exuberant and if you have no insurance, they usually will stabilize a patient and still ask for your insurance or a deposit to continue any treatment or service. We have absolutely nothing to do with hospital institutions and how they charge or their costs. We can try to assist with your case regardless in advocating for you, however it is up to total discretion of hospital on what their charges are.

Form of Payment accepted at our network of provider’s office is USD currency, cash or credit card. If using a credit card, it is your responsibility to call your bank and advise them of your travel in advance and advise them of the $ quantities (even if estimates) to be paid out to providers here in the U.S. We advise that you carry if possible more than 1 credit card in order to have a back up when making payment to our network of provider(s).